CrowdSurfr is built for real-world events. These rules explain the behaviour we expect and how we respond when safety, trust or ticket integrity is at risk.
Respect people
Do not harass, threaten, stalk, discriminate against, intimidate or deliberately endanger other attendees, organisers, artists, staff or CrowdSurfr users. Unwanted sexual conduct, hate speech, targeted abuse and credible threats are not permitted.
Use tickets fairly
Tickets and ticket codes must only be used by the person currently entitled to use them. Do not copy, counterfeit, sell, scrape, automate claims, manipulate waitlists or attempt to bypass ticket limits or access controls. A ticket may be cancelled if fraud, duplication or misuse is detected.
Follow event rules
You must comply with venue rules, lawful instructions from event staff, age restrictions and applicable law. Event organisers and venues may refuse admission or remove attendees when reasonably necessary for safety, security or rule enforcement.
Illegal or dangerous activity
Do not use CrowdSurfr to facilitate violence, fraud, theft, unlawful drug activity, weapons offences or other illegal conduct. Never interfere with venue safety systems or emergency procedures.
Reporting concerns
Report suspected ticket fraud, harassment, unsafe event information or other serious concerns to trust@crowdsurfr.com. Include the event name and enough detail for us to investigate. For immediate danger or an emergency, contact the local emergency services or venue staff first.
How we respond
Depending on severity and available evidence, CrowdSurfr may investigate, preserve relevant records, restrict features, cancel tickets, suspend or terminate accounts, notify an organiser or venue, or cooperate with competent authorities where legally required.
Fairness and appeals
If you believe an enforcement decision was made in error, contact trust@crowdsurfr.com. We will review reasonable appeals and correct mistakes where appropriate.