These Terms govern your use of the CrowdSurfr app and services operated by CROWDSURFR ApS, CVR 45005682, Baldersgade 4, 4., 2200 Copenhagen N, Denmark. By creating an account or using the service, you agree to these Terms. Mandatory consumer rights under applicable law are not limited by these Terms.
1. The service
CrowdSurfr helps users discover events, apply for or secure tickets, join waitlists and manage event access. Features may differ by event. The event page or checkout, where applicable, should identify the organiser and the party responsible for the event or paid transaction.
2. Accounts
You must provide accurate information, keep your login credentials secure and promptly tell us if you suspect unauthorised access. You are responsible for activity carried out through your account unless applicable law provides otherwise.
3. Eligibility and event restrictions
You must meet any age, identity, membership or invitation requirements shown for an event. A ticket does not override lawful venue restrictions, capacity rules or safety requirements.
4. Tickets, QR codes and waitlists
A secured CrowdSurfr ticket may be represented by a unique QR code and readable ticket code. Tickets may be personal, limited in quantity and subject to event-specific transfer rules. Copying or sharing a ticket code may cause the ticket to be rejected or cancelled. Waitlists are first-in, first-out. When ticket capacity is released, the next eligible user in line is promoted automatically. Joining a waitlist does not guarantee admission.
5. Prices and payment
Where an event or service is paid, the total price, applicable taxes/fees, payment terms and contracting party must be shown before you commit to pay. CrowdSurfr may use third-party payment providers. We will not add optional paid items through pre-selected choices.
6. Cancellation, changes and refunds
Event organisers may change, postpone or cancel events. Any refund entitlement depends on the applicable event terms, the identity of the contracting party and mandatory consumer law. Nothing in these Terms removes rights that cannot legally be excluded.
7. Right of withdrawal
Under EU consumer rules, the usual 14-day withdrawal right generally does not apply to services related to leisure activities when the contract provides for a specific date or period of performance, such as many event tickets. Where the exception does not apply, any statutory withdrawal rights remain available.
8. Acceptable use
Do not misuse the service, attempt unauthorised access, interfere with security, reverse engineer protected parts of the service, automate abusive ticket claims, submit unlawful content or use CrowdSurfr in a way that harms other users, organisers or the platform.
9. Intellectual property
CrowdSurfr and its software, branding and original content are protected by intellectual-property laws. Event names, artist material, images and third-party marks may belong to organisers, artists or other rights holders.
10. Third-party events and services
Events, venues, organisers, payment providers and external links may be operated by third parties. CrowdSurfr is responsible for its own service, but is not responsible for a third party’s acts or omissions except where applicable law makes CrowdSurfr responsible.
11. Availability and liability
We work to keep CrowdSurfr available and accurate, but temporary interruptions and errors can occur. To the maximum extent permitted by law, CrowdSurfr is not liable for indirect or unforeseeable losses. Nothing excludes liability that cannot be excluded under Danish or EU law, including mandatory consumer protections.
12. Suspension and termination
We may restrict or terminate access when reasonably necessary to protect users, comply with law, prevent fraud or address material breaches of these Terms. You may stop using CrowdSurfr and request account deletion through the app.
13. Changes
We may update these Terms when the service or law changes. Material changes will be communicated appropriately. The effective date above shows when this version applies.
14. Law, complaints and contact
These Terms are governed by Danish law, without depriving consumers of mandatory protections available in their country of residence. Contact privacy@crowdsurfr.com first with complaints or questions. Consumers may also have access to public consumer-dispute mechanisms applicable in their jurisdiction.